JOB SUMMARY

Location: Paducah, KY; Valparaiso, IN; Amarillo, TX

Network Engineer IIs work with customers on implementation and upgrades of their network infrastructure as well as respond to issues related to the customer network. They plan for, design, and evaluate new and existing network systems and services between multiple platforms and protocols.

This includes but is not limited to routers, circuits, internet, switches, firewalls, ISP, cabling, VPN connections, unified communications, call-center management, etc. Network Engineer IIs that obtain work from a task system are primarily customer facing. Their work includes device migrations, network infrastructure, installations, and coordinating with QA and/or Risk Management to ensure configuration integrity and compliance. Network Engineer IIs train and support Network Engineers.

KEY RESPONSIBILITIES

• Demonstrates an in-depth to advanced knowledge in variety of technologies; serves as a point of escalation for complex issues.
• May provide oversight for and ensures the proper engineering and installation of both customer and internal structure changes, as well as new implementations.
• Makes sure the projects and task assignments are completed in a timely manner as well as being functionally and securely sound.
• May participates on network design; planning, site/datacenter surveys, and providing recommendations for future proofing customer infrastructures by providing data for customers with actionable data regarding specific infrastructure needs. This data might be rendered by either conference call, data (i.e., e-mail) or physical on-site inspection.
• Addresses firewall related work activities and issues.
• Addresses capacity planning and bandwidth needs.
• Responds promptly to incident tickets/tasks concerning network/voice issues.
• Works to maintain the security and proper access to customer data.
• Proactively seeks out and understands new and developing technologies and trends in Information Technology.
• Performs other duties as assigned.

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING

• Successful implementation of network design/objectives.
• Incident tickets/tasks are completed in a timely and responsive manner.
• Protect integrity of customer data.
• Ensure network is compliant.
• Maintenance and security of infrastructure devices.

JOB REQUIREMENTS

Education & Certifications:

Accredited university, college or trade school education in relevant field or equivalent training in relevant technology. Relevant certifications preferred. (Certifications dependent on role but could include but not be limited to Cisco, Palo Alto, Microsoft)

Experience:

Advanced level position in described technology. A minimum of three (3) years of successful, in-depth work experience in relevant technical fields.

Required Skills:

• Advanced IT knowledge including, but not limited to, security clearance, firewalls, switches, network security
• Written and verbal communication skills
• Strong logic, reasoning, and analytical skills with ability to troubleshoot/problem solve
• Ability to work independently and within a collaborative team
• Project management
• Leadership skills

RELATIONSHIP BUILDING

This position requires regular contact both inside and/or outside the company.

DECISION MAKING

This position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.

SUPERVISION RECEIVED

General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgement and overall adequacy and accuracy.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special work environment characteristics: Risk of electrical shock.

Physical Demands:

The employee is regularly required to stand, walk, sit, talk and hear, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, lift or move up to 50 pounds, and travel by ground or vehicle. This position requires the basic need to look at a computer screen up to 8 hours a day.

Note: The most common duties include the installation of cables in awkward locations and the removing and re-installing PCs, servers, and other rack-mounted hardware.

Not For Colorado, Washington, and California Applicants:

This position is not open for Colorado, Washington, and California Applicants.

CSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.