Application Data Analyst job vacancy in Frontier Behavioral Health – Jobs in Washington

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Job Details
Company Name : Frontier Behavioral Health
Company Location : Spokane, WA 99202
Job Position : Application Data Analyst
Job Category : Jobs in Washington

Job Description :

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

ALTHOUGH THIS POSITION IS WORKING REMOTELY, ONLY APPLICANTS WHO RESIDE IN WASHINGTON STATE OR IDAHO WILL BE CONSIDERED. IF WILLING TO RELOCATE, PLEASE INDICATE ON RESUME OR COVER LETTER.

This position is responsible for application support of the FBH application transactions, and all initial related contacts for support and troubleshooting of end-user requests in a timely manner. Responsible for the First Level of the EMR Support needs of FBH. Receive, resolve, distribute, and track EMR and related requests for assistance in Help Desk ticketing system. Responsible for service transmissions and management of the EMR functions related to FBH client clinical services. Communicate and collaborate with Clinical, Compliance, and Medical Records staff to resolve data errors, and document actions taken. Document processes and procedures. Assist with compiling, transmitting, and error correction of data transmitted to external partners. Assist in the client clinical service void processing, either from a backup or primary perspective. Assist the Senior Data Analysts with implementation, maintenance, documentation of FBH systems. Write basic SQL queries or other reports, when necessary. Run, monitor, and troubleshoot any processes to create non-standard or standard state reporting batches. Assist in resolving technical issues from the Helpdesk when necessary. Support Finance/HR system by providing training, technical support, and backup system administration support. Troubleshoot data integrity and data accuracy for our critical systems (EMR, HRMS, etc.) for internal users and external partners. Assist in system implementation, and system maintenance, both during business hours and after-hours when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assists in the technical training needs of the team, and for the agency, if required.
• Resolves issues in a timely manner during regular scheduled hours and after hours, as needed.
• Effectively communicates relevant IT-related information to superiors.
• Champions change and effectively manages the implementation of new ideas.
• Reinforces team approach throughout practice both on FBH projects and external initiatives.
• Supports and solicits input from team members at all levels within the organization.
• Communicates effectively with FBH staff to identify needs and evaluate alternative business solutions and strategies.
• Lends expertise to internal teams and task forces.
• Ensures compliance with standard FBH policies and procedures.
• Assists in Disaster Recovery planning, testing, and backup routines, as needed
• Assist in the rollout of new FBH systems and applications when necessary.
• Other duties as assigned.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Three years’ experience supporting computer applications, technical writing, Microsoft Office Suite products, customer service, and end-user training.

PREFERRED:

• Associates Degree in IT, or related field.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong system analytical skills
• Ability to interpret and process complex system information, both internally and externally.
• Ability to maintain composure and logical mindset in the midst of system failure and difficult end user personalities and emotions.

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

OUR BENEFITS AND PERKS ARE AMAZING!

BENEFITS:

• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

• Signing Bonus!
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• No-cost licensure supervision for those pursuing clinical licensure.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE.

Job Type: Full-time

Pay: $23.59 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you currently reside in Washington State or Idaho?
• If you do not currently reside in Washington State or Idaho, are you willing to relocate?
• Do you currently reside in Seattle City Limits?

Work Location: Hybrid remote in Spokane, WA 99202